Intern (m/f/d) Customer Success

Intern / Student, Full-time · Dusseldorf

About us
Metalshub is a very well-funded growing technology company in a market with huge potential. We provide a digital B2B supply chain solution for metals & mining companies to unlock value in their daily operations and decision-making. As of today, more than 1350+ companies in 100+ countries trusting our innovative product, Metalshub strives to become the leading supply chain solution for the global metals industry.

We are a small and young Team with talented, international, and open-minded individuals who are highly motivated to create impact on shaping the future of the metals industry. We all work together without hierarchical differences and everyone can contribute their ideas, regardless of whether you are an Intern or the “CEO”.

Our Customer Success Team ensures a fast time-to-value for our key customers. Work closely with our Customer Success Manager Christian & the whole CS Team, support them with operational tasks to make sure that promises are kept and help customers to identify and unlock new value potentials.This is why we are exchanging ideas with our data scientists, product & sales managers on a daily basis to develop, test and implement new features together with our customers.
Your mission
  • As part of our customer success team you will be involved in the onboarding of new customers and train new users of our platform
  • Build trusted relationships with our existing customers and analyse customer information (e.g. feedback, behavior analysis etc.)
  • Identify potential for investments in our customer relationships & upsell opportunities
  • Communicate platform changes to our customers
  • Prepare and join customer meetings (potentially abroad)
Your skillset
  • You are an enrolled student at least in the 4th semester
  • You bring distinct communication skills in dealing with customers and the ability to inspire people
  • You are a highly driven individual with strong analytical skills and an ambitious team player
  • You get things done, learn fast and aim to grow professionally every day
  • You are open to travel with the team to customers abroad 
  • You are fluent in German and English (spoken and written)
Our promise
  • Work on a digital product that will drive positive change in a whole “real world” industry
  • An exciting and involving role where you will learn how to shape the future of the metals industry
  • Be part of an international team that works with passion and fun on ambitious goals
  • Collaborate with highly talented, experienced, and nice colleagues from around the world
  • Grow with us through challenging new tasks and take the opportunity to start your career with us
  • Experience a dedicated, value-driven management team that truly cares about you as a person and is interested in your opinions (e.g. in frequent 1on1-Feedbacks and company-wide weekly feedback polls)
  • Life is not only about work, so we provide an employee- & study-friendly work environment with flexible working hours and remote working possibilities
  • Meet your team in a relaxed atmosphere at regular team events like monthly team nights, workshops, summer parties, etc.
  • Take advantage of the discounts of the “Corporate Benefits” program
  • Use our free language courses to communicate with your teammates and our international customers on a more personal level or just to dedicate yourself to a new hobby
You share our excitement? We are looking forward to hearing from you!
About us

We are looking forward to hearing from you!
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