Customer Success Manager (m/f/d)

Permanent employee, Full-time · Dusseldorf

About us

Metalshub is a very well-funded growing technology company in a market with huge potential.
We provide a digital B2B supply chain solution for metals & mining companies to unlock value in their daily operations and decision-making. With now, more than 1350+ companies in 100+ countries trusting our innovative product, Metalshub strives to become the leading supply chain solution for the global metals industry.

Our team is made of experienced industry and digital business executives relentlessly working towards our vision: Becoming the globally leading platform for the metals and ferroalloys community. We are backed by successful international business angels and VCs sharing the passion for our vision.

As a digital marketplace we heavily rely on network effects - the ability to leverage existing customers to grow the value of our ecosystem and drive customer acquisition. We see 'Customer Engagement' as the central role to build a network of champions that support us in our mission to drive innovation and sustainability in the raw materials industry through technology.
Your mission
  • Be an advocate for the Metalshub mission: Drive innovation and sustainability through technology in our customer’s organisations
  • Drive the customer onboarding processes: Implement and refine scalable processes to build relationships with our rapidly growing customer base
  • Own implementation projects of new features and engage across management levels in our customer's organisations
  • Influence and guide the product roadmap: Act as the voice of our customers and act as the touchpoint between our customers and our product team
Your skillset
  • You bring 2+ years of work experience in driving outcomes in a fast-paced, results-oriented environment, like management consulting, start-up, projects or a corporate in in a similar industry.
  • 'Customer first' mindset - a deeply rooted passion to understand our customers’ needs and help them achieve their goals
  • Excellent and proactive communication skills in both English and German to build trust and drive engagement
  • Project management experience to drive a growing number of customer projects with the ability to meet deadlines
  • Solution oriented mindset with the ability to build a deep industry knowledge
Our promise
  • Work on a digital product that will drive positive change in a whole “real world” industry
  • Take ownership of an exciting and involving role in a growing company 
  • Be part of an international team that works with passion and fun on ambitious goals
  • Collaborate with highly talented, experienced, and nice colleagues from around the world
  • Grow with us through challenging new tasks, internal & external training, and different career paths 
  • Experience a dedicated, value-driven management team that truly cares about you as a person and is interested in your opinions (e.g. in frequent 1on1-Feedbacks and company-wide weekly feedback polls)
  • Life is not only about work, so we provide an employee- & family-friendly work environment with flexible working hours and remote working possibilities
  • Meet your team in a relaxed atmosphere at regular team events like monthly team nights, workshops, summer parties, etc.
  • Take advantage of the discounts of the “Corporate Benefits” program
  • Use our free language courses to communicate with your teammates and our international customers on a more personal level or just to dedicate yourself to a new hobby
  • If you want to invest in a company pension scheme, Metalshub contributes with 20% of employee's investment sum of their pension (Betriebliche Altersvorsorge)
You share our excitement? We are looking forward to hearing from you!
About us

We are looking forward to hearing from you!
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